How to Complain

Our aim is to ensure that all aspects of your insurance is dealt with promptly, efficiently and fairly. At all times we are committed to providing you with the highest standard of service. If there is any occasion where service does not meet your expectations in the first instance, and you wish to make a complaint please contact us at:

Gem Underwriting Agency Ltd
5-10 Bury Street, London EC3A 5AT
Telephone: 020 7929 3400
Email: info@gemuw.com

In the first instance, we will review your complaint and hope to resolve the matter. We will investigate the circumstances regarding your complaint and write to You within four weeks of receipt of the complaint, with our response.
If you are not happy with the way we have handled your complaint, you may have the right to refer your case to the Financial Ombudsman Service (FOS).

The FOS can be contacted at:
The Financial Ombudsman Service Exchange Tower London E14 9SR
By email:complaint.info@financial-ombudsman.org.uk
By phone: 0800 023 4567/ 0300 123 9123

You can find information on the FOS at www.financial-ombudsman.org.uk
Please remember that you may have to refer your complaint to the FOS within specific timelines. We will communicate the applicable timeline in our response to Your complaint.

Making a complaint will not affect your legal rights.